KLM’s 24-hour rule allows travelers to cancel or change their flight within 24 hours of booking for free (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)). If you decide to cancel, you will receive a full refund in the original payment method (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Key Benefits of the KLM 24-Hour Policy
Full Refund Guarantee: Passengers who cancel within 24 hours get a 100% refund (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
No Cancellation Fees: No penalty charges apply if the cancellation happens within the allowed period (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Applies to All Fare Types: The policy is valid for Economy, Business, and First Class tickets (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Valid for Flights Departing from the U.S.: This rule aligns with the U.S. Department of Transportation's 24-hour cancellation regulation (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Only for Direct Bookings: The policy applies to tickets booked directly through KLM's website, mobile app, or customer service (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
How to Cancel a KLM Flight Within 24 Hours
1. Cancel Online (KLM Website & Mobile App)
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Enter your last name and booking reference (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Click on Cancel Flight and confirm the cancellation (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Receive an email confirmation once your refund is processed (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
2. Call KLM Customer Service
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A representative will process your cancellation request and confirm the refund (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
3. Visit a KLM Ticket Counter
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KLM 24-Hour Flight Change Policy
KLM also allows passengers to modify their bookings within the 24-hour window without extra charges (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)). You can:
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Upgrade your ticket or add extra baggage (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Note: If the new flight has a higher fare, you will need to pay the fare difference (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Exceptions to the KLM 24-Hour Rule
While KLM's 24-hour policy is flexible, there are some restrictions (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Last-Minute Bookings: The rule may not apply to tickets booked less than 24 hours before departure (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Third-Party Bookings: If booked via a travel agency (e.g., Expedia, Kayak), their own cancellation policies apply (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
Non-Refundable Tickets: Some promotional fares may not qualify for a full refund (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
How Long Does It Take to Get a Refund?
If you paid with a credit or debit card, refunds are processed within 7-14 business days (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).
If you paid in cash or bank transfer, the refund may take up to 20 business days (+1-855-550-0971 (USA) or +44-808-196-9719 (UK)).